Here you will find contact information and links to the websites of the CMC's partners, consumer information resources, consumer groups and initiatives related to the CMC.

    Related Sites

    Consumer Groups

    Our Partners

    Related Sites

    Canada's Office of Consumer Affairs
    As part of Industry Canada, the Office of Consumer Affairs (OCA) works with both the public sector and private sector, using information, research and innovative policy instruments to complement and support consumer protection regulation. The OCA works with its partners in the areas of consumer education and awareness to promote a greater understanding of the power of the consumer in the Canadian economy.

    235 Queen Street
    Ottawa Ontario  K1A 0H5
    Fax: 613-952-6927
    Email: Ask us

    Canadian Consumer Handbook

    The Consumer Handbook is intended to help consumers become a better-informed and more confident in the marketplace. It offers consumer tips on a wide range of topics, along with a directory of government and non-government contacts useful to consumers. The Handbook was created by the CMC and is maintained by the Office of Consumer Affairs (OCA).

    Website: Canadian Consumer Handbook is an online portal providing access to reliable consumer information developed in the public interest. Information is gathered from partnering departments and agencies of federal, provincial and territorial governments, and selected non-governmental organizations, ensuring the consumer is accessing information that is both accurate and relevant.


    Agreement on Internal Trade (AIT)

    The Agreement on Internal Trade AIT is an intergovernmental trade agreement signed by Canadian First Ministers that came into force in 1995. Its purpose is to reduce and eliminate, to the extent possible, barriers to the free movement of persons, goods, services, and investment within Canada and to establish an open, efficient, and stable domestic market.


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    Consumer Groups

    These organizations define their mission as consumer assistance, protection and advocacy, and the services they provide vary. Some groups are large with general mandates. Others are small with a narrow focus. All are interested in hearing from consumers about problems, issues and trends in connection with their advocacy and consumer education activities.

    For a list of canadian consumer groups, you may consult the Canadian Consumer Handbook.

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    Our Partners

    Below you will find links to the web sites of the provincial and territorial governments, as well as the contact information for the provincial and territorial consumer affairs offices across the country.


    Consumer Protection Branch
    Ministry of Consumer Services
    5775 Yonge Street, Suite 1500
    Toronto, Ontario M7A 2E5
    Telephone: 416-326-8800
    Toll Free: 1-800-889-9768
    Phone (TTY): 416-229-6086
    Phone (TTY) 2: 1-877-666-6545
    Fax: 416-326-8665


    Office de la protection du consommateur
    400 Jean-Lesage Boulevard, Suite 450
    Québec, Quebec G1K 8W4
    Telephone: 418-643-1484
    Toll Free: 1-888-672-2556
    Fax: 418-528-0976

    Nova Scotia

    Service Nova Scotia and Municipal Relations
    Public Enquiries
    Mail Room, 8 South
    Maritime Centre
    1505 Barrington Street
    Halifax, Nova Scotia B3J 3K5
    Telephone: 902-424-5200
    Toll Free: 1-800-670-4357
    Fax: 902-424-0720

    New Brunswick

    Financial and Consumer Services Commission
    Kings Place (King Tower)
    440 King Street
    Fredericton, New Brunswick E3B 5H8
    Telephone: 506-453-2659
    Fax: 506-444-4494


    Consumer Protection Office
    Manitoba Family Services and Consumer Affairs
    302-258 Portage Avenue
    Winnipeg, Manitoba R3C 0B6
    Telephone: 204-945-3800
    Toll Free: 1-800-782-0067
    Fax: 204-945-0728

    British Columbia

    Consumer Protection BC
    #307-3450 Uptown Blvd
    PO Box 9244
    Victoria, British Columbia V8W 9J2
    Telephone: 604-320-1667
    Toll Free: 1-888-564-9963
    Fax: 250-920-7181

    Prince Edward Island

    Consumer Services
    Office of the Attorney General
    Shaw Building, 4th Floor
    95 Rochford Street
    PO Box 2000
    Charlottetown, Prince Edward Island C1A 7N8
    Telephone: 902-368-4580
    Telephone: 902-368-4550
    Toll Free: 1-800-658-1799
    Fax: 902-368-5283


    Consumer Protection Branch
    Ministry of Justice and Attorney General
    1919 Saskatchewan Drive, Suite 500
    Regina, Saskatchewan S4P 4H2
    Telephone: 306-787-5550
    Toll Free: 1-888-374-4636
    Fax: 306-787-9779

    Government of Alberta

    Service Alberta
    Consumer Contact Centre
    TD Tower
    10888-102 Avenue, 17th Floor
    Edmonton, Alberta T5J 2Z1
    Telephone: 780-427-4088
    Toll Free: 1-877-427-4088

    Newfoundland and Labrador

    Consumer Affairs
    Department of Government Services
    PO Box 8700
    St. John's, Newfoundland and Labrador A1B 4J6
    Telephone: 709-729-4834
    Toll Free: 1-877-968-2600
    Fax: 709-729-6998

    Northwest Territories

    Consumer Affairs
    Department of Municipal and Community Affairs
    5201-50th Avenue, Suite 600
    PO Box 1320
    Yellowknife, Northwest Territories X1A 3S9
    Telephone: 867-873-7125
    Fax: 867-873-0309


    Consumer Services
    Department of Community Services
    Andrew Philipson Law Centre
    2130 Second Avenue, 3rd Floor
    PO Box 2703 (C-5)
    Whitehorse, Yukon Y1A 2C6
    Telephone: 867-667-5111
    Toll Free: 1-800-661-0408 ext. 5111
    Fax: 867-667-3609


    Consumer Affairs
    Department of Community and Government Services
    267 Qaiqtuq Building
    Baker Lake, Nunavut X0C 0A0
    Telephone: 867-793-3303
    Toll Free: 1-866-223-8139
    Fax: 867-793-3321