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Consumer Measures Committee

CMC Home

• Working Groups
• Consumer Information
• Formal Agreements

About the CMC
Provides information on the role and responsibilities of the Consumer Measures Committee, as well as a list of its current members and an overview of the structure of the CMC

• CMC Members
• Structure of the CMC

Working Groups
Provides a list of all CMC working groups, including descriptions of each working group, any publications, news releases or consultations related to them, as well as their current working status

• Active



• Consumer Awareness
• Description


• Credit Reporting Harmonization
• Description
• Consultations
• Harmonization of Legislative Measures for Credit Reporting in Canada: Stakeholder Consultation
• HTML Version
• Rich Text Format (MS Word, 140KB)


• Enforcement Best Practices
• Description

• Completed



• Alternative Consumer Credit
• Publications
• Access to Credit in the Alternative Consumer Credit Market (PDF, 280KB)
• Consultations
• Stakeholder Consultation Document on a Proposed Consumer Protection Framework for the Alternative Consumer Credit Market
• HTML Version
• Print Version - Complete Document (PDF, 76KB)
• Print Version - Proposed Framework only (PDF, 58KB)
• Print Version - Questionnaire only (PDF, 33KB)
• Alternative Consumer Credit Market Consultation
• HTML Version
• Rich Text Format (Microsoft Word, 52KB)
• Print Version (PDF, 52KB)


• Collection Agencies
• Description
• Publications
• Harmonized List of Prohibited Collection practices (Revised - April 2003)
• HTML version
• Print version (PDF, 14KB)


• Consumer Protection in E-Commerce
• Description
• Publications
• Canadian Code of Practice for Consumer Protection in Electronic Commerce
• HTML Version
• Print Version (PDF, 103KB)
• Internet Sales Contract Harmonization Template (2001) (PDF, 10KB)
• Principles of Consumer Protection for Electronic Commerce (1999)
• Consumer Protection Rights in Canada in the Context of Electronic Commerce (1998) (PDF, 436KB)


• Consumer Redress
• Description
• Publications
• Consumer Complaints Management - A Guide for Canadian Business (PDF, 336KB)
• Market-driven Consumer Redress - Case Studies and Legal Issues (PDF, 663KB)


• Cooperative Enforcement
• Description


• Cost of Credit Disclosure
• Description
• Publications
• Consultation on Cost of Credit Disclosure - January 2005
• Print Version (PDF, 50KB)
• Alberta, Quebec and British Columbia dispute with Canada Panel Report regarding the Federal Bank Act - Cost of Borrowing (Banks) Regulations (PDF, 206KB)
• Agreement and Implementation Schedule
• Agreement for Harmonization of Cost of Credit Disclosure Laws in Canada Drafting Template (PDF, 136KB)


• Credit Card Charge-Backs
• Description
• Consultations
• Credit Card Charge-Backs - An Update
• Use of Charge-backs as a Form of Consumer Protection - Summary (PDF, 33KB)


• Direct Sellers
• Description


• Identity Theft
• Description
• Publications
• Consumer Identity Theft Kit
• Identity Theft: Are You A Victim?
• HTML Version
• Print Version (PDF, 53KB)
• Watch your Identity: Tips for Reducing the Risk of identity Theft
• HTML Version
• Print Version (PDF, 72KB)
• Identity Theft: What to do if it Happens to You
• HTML version
• Print Version (PDF, 66KB)
• The Identity Theft Statement: Frequently Asked Questions
• HTML Version
• Print Version (PDF, 65KB)
• The Identity theft Statement (PDF, 65KB)
• Consumer Identity Theft Kit - Full Print Version (PDF, 279KB)
• Consumer Identity Theft Checklist
• HTML Version
• Print Version (PDF, 782KB)


• Business Identity Theft Kit
• Identity Theft: A Consumer Issue for Business
• Tips for Reducing Risk
• What to do When A Thief Strikes
• Tools: What and How to Tell Customers About A Breach
• Business Identity Theft Kit - Print Version (PDF, 286KB)
• Business Identity Theft Cheklist
• HTML Version
• Print Version (PDF, 272KB)


• News Releases
• Remarks of Michael Jenkin, Federal Co-Chair, Consumer Measures Committee, Before the House Standing Committee on Access to Information, Privacy and Ethics, Ottawa, Ontario May 10, 2007
• Alberta - National consultation launched on fight against identity theft (July 7, 2005)
• Manitoba - Manitobans invited to get involved in public consultations (July 6, 2005)
• Ontario - McGuinty government seeks public input on how to best prevent identity theft (July 6, 2005)


• Consultations
• Identity Theft Consultation
• Working Together to Prevent Identity Thef - A Discussion Paper
• Rich Text Format (MS Word, 113KB)
• Print Version (PDF, 89KB)
• Consultation Workbook
• Rich Text Format (MS Word, 41KB)
• Print Version (PDF, 114KB)


• Jurisdiction
• Description
• Publications
• Is There a There There? Toward Greater Certainty for Internet Jurisdiction (PDF, 191KB)
• Online Consumer Protection: a Study on Regulatory Jurisdiction in Canada (PDF, 131KB)
• Consultations
• The Determination of Jurisdiction in Cross-border Business-to-Consumer Transactions
• Text Version (Notepad, 78KB)
• Print Version (PDF, 101KB)


• Travel Services
• Description
• Consultations
• Options for Greater Transparency in Airline Fare Advertising - August 2004
• HTML version
• Print Version (PDF, 185KB)

Consumer Information
Provides links to consumer publications produced by the CMC's Consumer Awareness working group, as well as consumer information products created by partners of the CMC on a variety of consumer related topics

• Canadian Consumer Handbook



• Be Informed About... Consumer Issues
• Debt
• HTML version
• Print Version (PDF, 2,123KB)
• Multimedia Presentation
• View Multimedia Presentation
• Text Transcript
• System Requirements


• Identity Theft
• HTML Version
• Print Version (PDF, 394KB)


• Internet Safety
• HTML Version
• Print Version (PDF, 397KB)


• Landlords and Tenants
• HTML version
• Print Version (PDF, 390KB)


• Making a Complaint
• HTML Version
• Print Version (PDF, 389KB)


• Identity Theft - Information for Consumers



• Consumer Issues for Seniors
• Consumer Information
• HTML Version
• Print Version (PDF, 659KB)


• Complaints
• HTML Version
• Print Version (PDF, 632KB)


• Banking
• HTML Version
• Print Version (PDF, 327KB)


• Housing
• HTML Version
• print Version (PDF, 619KB)


• Consumer Issues for the Young
• Am I Making the Most of My Money?
• HMTL Version
• Print Version (PDF, 270KB)


• Shopping
• HTML Version
• Print Version (PDF, 309KB)


• Be On Your Guard
• HTML Version
• Print Version (PDF, 323KB)


• Out On Your Own
• HTML Version
• Print Version (PDF, 395KB)

Formal Agreements
Provides a list of all formal harmonization agreements that have been completed by the CMC.

• Collection Agencies
• Harmonized List of Prohibited Collection Practices
• HTML Version
• Print Version (PDF, 14KB)


• Cooperative Enforcement
• Cooperative Enforcement Agreement on Consumer Related Measures
• Print Version (PDF, 167KB)


• Cost of Credit Disclosure
• Agreement for Harmonization of Cost of Credit Disclosure Laws in Canada
• Print Version (PDF, 136KB)


• Direct Sellers
• Direct Sellers Harmonization
• Print Version (177KB)


• Internet Sales Contracts
• Internet Sales Contract Harmonization Template
• Rich Text Format (Microsoft Word, 43KB)

Consultations
Provides information on any consultations that are currently in progress.

Media Room
Provides information and links related to any media related stories, communiqués and news releases involving the CMC and its initiatives

Agreement on Internal Trade Annual Reports
Provides links to the Agreement on Internal Trade's annual reports, specifically information found under chapter eight which covers Consumer Related Measures and Standards

• AIT Annual Report 2009-2010
• HTML Version
• Print Version (PDF, 14KB)


• AIT Annual Report 2008-2009
• HTML Version
• Print Version (PDF, 15KB)


• AIT Annual Report 2007-2008
• HTML Version
• Print Version - Full Report (PDF, 330KB)


• AIT Annual Report 2006-2007
• HTML Version
• Print Version (PDF, 26KB)


• AIT Annual Report 2005-2006
• HTML Version
• Print Version (PDF, 15KB)


• AIT Annual Report 2004-2005
• HTML Version
• Print Version (PDF, 25KB)


• AIT Annual Report 2003-2004
• HTML Version
• Print Version (PDF, 27KB)


• AIT Annual Report 2002-2003
• HTML Version
• Print Version (PDF, 25KB)


• AIT Annual Report 2002
• HTML Version
• Print Version (PDF, 63KB)


• AIT Annual Report 2001
• HTML Version
• Print Version (PDF, 23KB)


• AIT Annual Report 2000
• HTML Version
• Print Version (PDF, 24KB)

Links
Provides links to the websites of the CMC's partners, consumer information resources, consumer groups and initiatives related to the CMC

• Related Sites
• Canada's Office of Consumer Affairs
• Canadian Consumer handbook
• ConsumerInformation.ca - The Canadian Consumer Information Gateway
• Agreement on Internal Trade


• Consumer Groups



• Our Partners
• Ontario
• Quebec
• Nova Scotia
• New Brunswick
• Manitoba
• British Columbia
• Prince Edward Island
• Saskatchewan
• Alberta
• Newfoundland and Labrador
• Yukon
• Northwest Territories
• Nunavut

Contact Us
Provides you with the contact information needed to get in contact with the CMC