Archived — Consumer Redress - Working Group

    Archived Information

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    Description:

    The working group held a workshop and developed a guide on market-driven redress, to increase consumer satisfaction with merchant management of complaints, and decrease the need for government intervention.

    Publication(s):

    • Consumer Complaints Management - A Guide for Canadian Business
    • Market-driven Consumer Redress - Case studies and legal issues

    Consultation(s):

    • None

    Members:

    The Working Group is no longer active. If you have any questions, please direct them to:

    E-mail : info@cmcweb.ca

    For all media enquiries please call (613) 943-2502.


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