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Consumer Measures Committee > Working Groups

Consumer Redress - Working Group

If the following documents are not accessible to you, please contact us to obtain other appropriate formats.

Description:

The working group held a workshop and developed a guide on market-driven redress, to increase consumer satisfaction with merchant management of complaints, and decrease the need for government intervention.

Publication(s):

  • Consumer Complaints Management - A Guide for Canadian Business
  • Market-driven Consumer Redress - Case studies and legal issues

Consultation(s):

  • None

Members:

The Working Group is no longer active. If you have any questions, please direct them to:

E-mail : info@cmcweb.ca

For all media enquiries please call (613) 943-2502.

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Date Modified: 2011-09-30

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