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ARCHIVED — Consumer Redress - Working Group

Archived Content

Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.

If the following documents are not accessible to you, please contact us to obtain other appropriate formats.

Description:

The working group held a workshop and developed a guide on market-driven redress, to increase consumer satisfaction with merchant management of complaints, and decrease the need for government intervention.

Publication(s):

Consumer Complaints Management - A Guide for Canadian Business
- Print Version (PDF, 336KB)
Market-driven Consumer Redress - Case studies and legal issues
- Print Version (PDF, 663KB)

Consultation(s):

None

Members:

The Working Group is no longer active. If you have any questions, please direct them to:

E-mail : info@cmcweb.ca

For all media enquiries please call (613) 943-2502.

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