The working group held a workshop and developed a guide on market-driven redress, to increase consumer satisfaction with merchant management of complaints, and decrease the need for government intervention.
- Consumer Complaints Management - A Guide for Canadian Business
- Print Version (PDF, 336KB)
- Market-driven Consumer Redress - Case studies and legal issues
- Print Version (PDF, 663KB)
The Working Group is no longer active. If you have any questions, please direct them to:
E-mail : firstname.lastname@example.org
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